PRIVACY POLICY
LIVORA LIMITED PARTNERSHIP, with General Commercial Registry Number 190440901000
and Tax Registration Number 803137480 (hereinafter referred to as “Livora”, “we”, “our”,
or “us”) recognizes the importance of protecting the privacy and personal data of visitors,
customers, and users of its website and e-shop. We are committed to processing personal
data in a lawful, fair, transparent, and secure manner, in accordance with applicable data
protection legislation, including the General Data Protection Regulation (hereinafter the
“GDPR”) and any applicable national laws.
By accessing or using our website and services, you acknowledge that you have read and
understood this Privacy Policy and consent to the collection and processing of your personal
data as described herein. Livora applies appropriate technical and organizational measures
to protect personal data against unauthorized or unlawful processing, loss, or disclosure;
however, no method of transmission or storage over the internet can be guaranteed as fully
secure. Livora reserves the right to amend, update, or modify this Privacy Policy at any time
to reflect legal, regulatory, operational, or business changes.
- What personal data we collect?
You are not required to provide us with your personal data to access any area of this
website. However, when you contact us by email or other means, when you choose to
subscribe for receiving our newsletters, when you place an order through our e-shop or
when you decide to submit forms or reviews, we are going to collect your data, so that we
can address accordingly each of your request. - How we use your personal data and for which purposes?
We will use your data for the below purposes:
i. When you sign up for our newsletter
If you choose to subscribe to our newsletter, we will collect and use your full name and
email address in order to send you newsletters, promotional offers, product updates,
announcements, and other marketing communications related to us.
The legal basis of the processing of your personal data lies in your consent (article 6 par. 1
(a) GDPR).
If you have subscribed to receiving newsletters and updates and you no longer wish to do so,
you can, at any time, revoke your consent by sending an email at __ or you can opt-out at
any time by using the “Unsubscribe” link in the emails that you receive from us. In such case,
we will delete your personal data from the relevant database.
ii. When you contact us
Our website gives you the possibility to contact us by sending us an email, or a letter by
traditional post or contacting us by phone. If you contact us for any matter, we will process
the information you provide us, in order to contact you and handle any message, request,
information or query that you have submitted. The personal data that we will process for
that purpose are your name, surname, contact details provided by you and the contents of
the message that you sent to us.
The legal basis of the processing of your personal data (i) lies in your consent (article 6 par. 1
(a) GDPR); and (ii) is directly related to the handling of your request and our overriding
legitimate business interest to properly handle messages, requests, information or queries
submitted by third parties (article 6 par. 1 (f) GDPR).
iii. When you place an order
When you place an order through our e-shop, we will process the personal information you
provide in order to complete and manage your purchase, process payments, arrange
shipping and delivery, communicate with you regarding your order, issue invoices, and
provide customer support where necessary. The personal data processed for these purposes
may include your full name, billing and shipping address, email address, phone number,
payment information, order details, and any additional information you choose to provide
during the checkout process or in communications with us.
The legal basis for processing your personal data is the performance of a contract, namely
the fulfillment of your order, as well as compliance with applicable legal and tax obligations.
Your personal data will be stored for as long as necessary to complete your order and fulfill
our legal, accounting, and record-keeping obligations (article 6 par. 1 (b) (c) GDPR)
- Which cookies we use in our website?
We use cookies on this website. For more information, kindly refer to our applicable Cookies
Policy. - How we share and how we protect your personal data?
The security of your personal data is of utmost importance to Livora. We are committed to
implementing and maintaining appropriate technical and organisational measures designed
to ensure the integrity, confidentiality, and availability of personal data, and to protect such
data against unauthorized or unlawful access, alteration, disclosure, misuse, accidental or
unlawful destruction, loss, or damage.
We will not sell, rent, or otherwise commercially exploit your personal data to unauthorized
third parties. However, we may disclose or share your personal data, only where necessary
and under specific circumstances, with trusted recipients including service providers and
cooperating companies that support, maintain, host, manage, or operate our website, e-
shop, IT systems, payment infrastructure, marketing and advertising activities, logistics and
shipping services, customer support, analytics, security, and other essential business
operations; business partners, suppliers, and affiliated third parties involved in order
fulfillment, payment processing, product delivery, communications, technical support, and
other services related to the operation of our business; professional advisors and
consultants, including legal advisors, auditors, accountants, insurers, and financial
institutions, where such disclosure is required for the protection of Livora’s legitimate
interests or compliance with legal and regulatory obligations; and judicial, regulatory,
administrative, law enforcement, or other competent public authorities, where disclosure is
required or permitted by applicable law or legal process, or is necessary to protect our legal
rights, prevent fraud or unlawful activities, or safeguard the rights, property, and security of
Livora, its customers, users, or third parties.
In cases where personal data is transferred to service providers located outside the
European Union or the European Economic Area, such transfers shall be carried out in full
compliance with applicable data protection legislation and on the basis of an adequacy
decision issued by the European Commission or appropriate safeguards, such as the
execution of standard contractual clauses with the relevant data recipients.
- What are your rights?
You have the right to request a copy of all data we hold for you. Before disclosing any
personal data to you, we may request verification of your identity. You also have the right to
have your data erased or rectified and the right to restrict and to object to the processing of
your personal data by our firm. Additionally, you have the right to withdraw your consent
from receiving marketing materials from our firm. In addition, you have the right to receive
the personal data that we keep for you in a structured, commonly used and machine-
readable format and to have them transmitted to another company suggested by you
without hindrance from our firm. The above rights can be exercised by sending an email to
the email address provided hereunder.
If you consider that our firm violates the applicable data protection laws when processing
your personal data, you also have the right to lodge a complaint with the Hellenic Data
Protection Authority (www.dpa.gr). - Retention of Data
Your personal data will be retained for as long as necessary to fulfill the purposes for which
they were collected and processed, as described in this Privacy Policy, and in any event for a
minimum period of five (5) years, unless a longer retention period is required or permitted
by applicable law.
Upon completion of the relevant processing purpose, your personal data will be securely
deleted, anonymized, or otherwise irreversibly destroyed, unless their continued retention is
necessary in order to:
i. comply with applicable legal, regulatory, tax, accounting, or reporting obligations;
ii. maintain appropriate business and financial records;
iii. resolve disputes;
iv. enforce contractual agreements;
v. detect or prevent fraud or unlawful activities; or
vi. establish, exercise, support, or defend legal claims or rights of or against Livora
before judicial, administrative, or other competent authorities.
In determining the appropriate retention period, Livora takes into account the nature,
sensitivity, and volume of the personal data, the purposes for which they are processed,
applicable legal requirements, and the potential risk of harm arising from unauthorized use
or disclosure of such data. - Contact us
If you wish to exercise any of your rights above or you have any questions or concerns in
relation to this policy, please send us an email at __.